Online Reputation Management Services
97% of people read reviews of businesses. 90% of buyers read online reviews to decide on a product or service purchase. Social proof is the single most important aspect of successful paid ad campaigns as well. How does your business’s reputation look online? Click below to find out.
How does your business compare?
Use our free Review Scan to generate an instant reputation report and see how your business appears on local review sites.
WHAT IS ONLINE REPUTATION MANAGEMENT SERVICES?
Online reputation management services help companies manage their public image and improve their online reputation to improve their business and sales. Reputation management services can help companies optimize their online visibility and engagement, avoid defamatory content that may damage a brand’s trust and credibility and repair damage from past mistakes.
Reputation Management Done Right
According to a survey by Search Engine Land, 72% of consumers trust online reviews as much as personal recommendations from real people. Positive customer reviews may be the single most effective marketing you can do for your business. But how do you do it?
We provide reputation management services that get your customers spreading the good word about your business on the sites that matter. Our solution helps you tactfully ask and remind customers for feedback, guides them through the online review process, and gives you a chance to reach dissatisfied customers before they write a negative review.
WHAT DO OUR REPUTATION MANAGEMENT SERVICES INCLUDE?
AUTOMATIC REVIEW COLLECTION
You will be able to request customer feedback with automatic messages after they hire your products or services. This will be triggered once they complete a purchase or after they receive a service.
REPUTATION PROTECTION SYSTEM
Our reputation protection system will publicly post 5 star reviews from customers and hide any review from 4 stars and below. Through this tool you will be able to protect your brand from bad reviews.
LIVE FEED SITE INTEGRATION
The live feed site integration allows you to showcase positive reviews on your website’s feed which increases their visibility and trust from other users.
REPLY/RESPOND TO EACH REVIEW
By replying to users’ reviews you will be improving engagement and communication. Also, it will show users that your business is active and running.
Why Reputation Management is Important?
Your brand is the most important asset of your company. Imagine if your image was stained with negative reviews and content that damages your credibility. Users likely won’t trust your business and would instead go with your competition. A reputation management service makes sure to enhance positive reviews and build a positive reputation that will present your business as a reliable provider on the market.
It Boosts Customer Loyalty
By improving your brand’s reputation with the public, you’re likely to see an increase in customer retention and loyalty. Studies have found that a company’s reputation has a stronger influence on purchasing decisions than prices do. A happy customer is far more likely to tell their friends about your brand than one who is unhappy.
It Drives More Sales
An online positive reputation is more likely to help you generate more sales than other aspects. Consumers take into account what other users say a company before purchasing a product or service. If your business has excellent word-of-mouth promotion, new customers will come looking for your products or services.
It Helps Innovation
Trying new product or service offerings can be difficult for a company if its reputation isn’t positive. Negative perceptions often lead consumers to fear the unknown or assume that the product or service isn’t up to snuff. But once a company builds up a positive reputation, it has more freedom to experiment with new products and services without risking them being a dud with consumers.
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Do online reputation management services work?
Yes, reputation management services work. To build or repair your company’s online reputation, you should hire reputation management experts to help you implement strategies that strengthen your reputation online. It will take some time for you to start noticing the results, as building an online reputation is an ongoing long-term effort. However, you can be sure it will be worth it.
How do I choose a reputation management company?
The ideal reputation management company should have the following:
- Expertise with review management strategies
- Be able to create positive content that showcases your company as a reliable expert on your field
- A positive online reputation
- Experience handling negative feedback to find optimization opportunities
- Experience using digital marketing strategies as a channel to build a brand’s online reputation such as social media management or search engine optimization (SEO)
Guess what? REALTOP checks all of these boxes! We have over 15 years of experience implementing business reputation repair strategies in diverse industries. Contact us today and we’ll help you enhance your brand reputation.
How do you create a reputation management plan?
A reputation management plan should include steps for engaging with fans, customers, and other stakeholders to ensure that the company or brand is seen in a positive light. Some of the key elements of a reputation management plan may include:
Creating content that ranks well on search engines
Conducting marketing campaigns
Creating business listings
Developing customer service policies
Setting up complaint handling procedures
Improving internal communication
Identifying negative search results
How long does reputation repair take?
Removing negative content such as videos, images, or articles can be removed in 1-2 weeks. However, to completely repair and enhance a brand’s image can take weeks and even months depending how bad the company’s reputation was damaged. This is due to the fact that it not only means cleaning negative reputation from Google, but also from consumers’ minds.